1. What was successful and not successful about your last visit?  
Gets clients reflecting properly instead of just saying “I liked it”. This uncovers what they actually loved, hated or want adjusted. 

2. How do you feel about that?  
I use this when I’m explaining the game plan, possible outcomes and variables with the hair. It gives the client space to confirm they feel comfortable, understood and aligned before we start going ham on their hair. 

3. Do you know what a _____ is?  (low lights, zone tone ect)
Never assume clients understand hairdresser language. This keeps communication clear and avoids mismatched expectations.

4. If I hold this part of your hair up here do you like it?  
A visual cue helps clients explain what they actually want instead of trying to describe it.
Eg grabbing blonde ends and holding at their face frame. 

5. I was reading your notes and it says _____. Is that still the case?  
Shows clients you listen, remember and care about their hair journey over time. fark I change my mind about things daily! Often your guest will too. 

Also helps you remember when your brain isn’t braining. I go wayyyy back into my colour histories 

6. I’d love to get that bright blonde result on your box died mop, but I’m at the mercy of your hair
A gentle way to manage expectations while offering a way forwards. Because you are at the mercy of the persons  hair health, and hair history. It’s not that we don’t want/can’t give them their ultimate out come. Some times we truly don’t know what the out come will be “because we are at the mercy if their current hair” its our job make to make sure our guest understand this in fact is critical. They need to know we may have to pivot.